Job Details/Responsibilities: –
The role involves providing support for Operations Management, Incident Management, Change Management, Problem Management, Risk Management, License Management, Knowledge Management and some other service management areas. Stakeholder communication, reporting and process audits are other key aspects of the role.
Skills Required: –
– Strong Communication skills (verbal/written) are key for this role.
– Experience in creating and maintaining process documentation
– Strong service management knowledge based on ITIL processes
– Good working experience Microsoft Application like Word, Excel and reporting applications.
– Strong stakeholder management skills.
– Solid exposure to Remedy /Service Now ticketing systems
– Extensive experience in Change Management and reporting